主題：公共圖書館與顧客管理Public Library and Customer Management
封面說明 Cover Story 公共圖書館是服務導向的機構，以滿足使用者的需求為己任，透過顧客管理提供不同客群讀者適宜的服務，增加顧客滿意度與忠誠度，達成提升圖書館服務品質與增強公共關係之目標。
For being a service-oriented organization that meeting the users’ needs would be the most importment responsbility for public library.Providing different customer group appropriate service through customer management could increase customer satisfaction and loyalty. Moreover customer management could achieve public library goal of improving and enhancing service quality.
Main Library：No. 125, Sec. 2, Jianguo S. Rd., Taipei City, Taiwan, R.O.C. 10659
Telephone：886-2-2755-2823 (Detailed list) Fax：886-2-2703-3545
For complaints and suggestions on administrative innovations, please contact (02) 2755-3067.
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